1. Introduction
This Privacy Policy describes how Experience the Comprehensive Information Technology LLC, operating as XperTier (“XperTier,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information through our website at xpertier.com (the “Website”).
By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy. Where specific consent is required for particular processing activities, we will seek that consent separately.
2. Who We Are
XperTier is a specialized technology services company providing Oracle Cloud Infrastructure, database, E-Business Suite, Oracle APEX, data lakehouse, automation, backup and recovery, and managed services to enterprise customers. We operate primarily in Saudi Arabia, Jordan, and the wider region.
For privacy-related inquiries, please contact us at: info@xpertier.com
3. Scope of This Policy
This policy applies to personal data collected through the XperTier website, including contact forms, service inquiry forms, cookies, analytics tools, and general website interactions.
This policy does not govern customer project data, production system data, database contents, infrastructure credentials, or other confidential information processed during the delivery of professional services, managed services, cloud migration, database support, or technology consulting engagements. Such data is governed by separate customer contracts, non-disclosure agreements (NDAs), master service agreements (MSAs), statements of work (SOWs), and data processing terms where applicable.
4. Personal Data We Collect
We may collect the following categories of personal data through the Website:
- Contact and business information: name, business email address, company name, phone number, job title (if provided), and service area of interest.
- Inquiry content: message content, project descriptions, or questions submitted through contact forms.
- Technical data: IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and general usage patterns.
- Cookies and analytics data: information collected through cookies, web beacons, and similar technologies as described in Section 9.
We do not intentionally collect sensitive personal data such as national identification numbers, financial account details, health information, or biometric data through this Website.
5. How We Collect Personal Data
We collect personal data through:
- Contact forms: when you submit a consultation request, service inquiry, or general message.
- Email correspondence: when you contact us directly by email.
- Website analytics: automatically through cookies and analytics tools when you browse the Website.
- Business interactions: during meetings, events, or professional engagements where you provide your contact information.
6. How We Use Personal Data
We use personal data for the following purposes:
- To respond to your inquiries and service requests.
- To provide information about our services, including Oracle Cloud Infrastructure, database services, EBS, APEX, data lakehouse, automation, managed services, XMigrate, and third-party technology solutions.
- To manage and maintain our business relationship with you.
- To improve our Website, services, and user experience.
- To send relevant communications about our services where you have provided consent or where we have a legitimate business interest.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To protect the security and integrity of our Website and systems.
7. Legal Basis and Consent
We process personal data on the following legal bases:
- Consent: where you have provided specific consent, such as submitting a contact form or opting into communications.
- Legitimate interest: where processing is necessary for our legitimate business interests, such as responding to inquiries, improving our services, and maintaining Website security, provided these interests are not overridden by your rights and freedoms.
- Legal obligation: where processing is necessary to comply with applicable laws and regulations.
- Contractual necessity: where processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
Where consent is the legal basis, you may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
8. Contact Forms and Service Inquiries
When you submit a contact form or service inquiry through our Website, the information you provide is transmitted via email to our team for processing. We use this information solely to respond to your inquiry and manage the resulting business relationship.
Please do not submit passwords, system credentials, confidential production data, sensitive personal information, or proprietary technical details through the Website contact form. If you need to share confidential information, please contact us to arrange a secure communication channel.
By submitting a contact form, you consent to XperTier processing the information you have provided for the purpose of responding to your inquiry and communicating with you about relevant services.
9. Cookies and Analytics
Our Website may use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. Categories of cookies we may use include:
- Essential cookies: required for the Website to function properly.
- Analytics cookies: used to understand how visitors interact with the Website, including pages visited, time on site, and navigation patterns.
- Functional cookies: used to remember your preferences and improve your experience.
You may configure your browser to refuse or delete cookies. Please note that disabling certain cookies may affect Website functionality.
10. Marketing Communications
We may send you information about our services where you have consented to receive such communications or where we have a legitimate business interest in doing so.
You may opt out of marketing communications at any time by contacting us at info@xpertier.com or using the unsubscribe mechanism provided in any marketing email. Opting out of marketing communications does not affect service-related or transactional communications.
11. Sharing Personal Data with Service Providers
We may share personal data with selected third-party service providers who assist us in operating our Website and delivering our services. These may include:
- Hosting and cloud infrastructure providers.
- Email delivery and communication tools.
- Analytics and website performance tools.
- Customer relationship management (CRM) systems.
- Security and monitoring tools.
- Professional advisers (legal, audit, compliance).
We require service providers to process personal data only as instructed by us and in accordance with appropriate confidentiality and security obligations.
We do not sell personal data to third parties. We do not share personal data with third parties for their independent marketing purposes.
12. International Data Transfers
XperTier operates in Saudi Arabia, Jordan, and the wider region. Personal data collected through this Website may be transferred to, stored in, or processed in countries where XperTier or its service providers operate, including but not limited to Jordan, Saudi Arabia, and other jurisdictions.
Where personal data is transferred across borders, we take appropriate measures to ensure that the data is protected in accordance with this Privacy Policy and applicable data protection requirements, including contractual safeguards where appropriate.
13. Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:
- To respond to your inquiry and manage the resulting business relationship.
- To comply with legal, regulatory, tax, and accounting obligations.
- To resolve disputes and enforce our agreements.
- To maintain business records in accordance with applicable retention requirements.
When personal data is no longer required for any of these purposes, we will securely delete or anonymize it.
14. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Access controls and role-based permissions.
- Encryption in transit where appropriate.
- Secure hosting infrastructure.
- Monitoring and logging.
- Least-privilege access principles.
- Organizational policies and employee awareness.
No method of internet transmission or electronic storage is 100% secure. While we strive to protect personal data, we cannot guarantee absolute security.
15. Your Rights
Depending on your jurisdiction and applicable laws, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete personal data.
- Deletion: request deletion of your personal data, subject to legal retention obligations.
- Withdrawal of consent: withdraw your consent where consent is the basis for processing.
- Objection or restriction: object to or request restriction of certain processing activities.
- Data portability: request your personal data in a structured, commonly used format where technically feasible.
To exercise any of these rights, please contact us at info@xpertier.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
16. Children’s Privacy
This Website is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.
17. Third-Party Links
This Website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this policy. We encourage you to review this policy periodically.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Experience the Comprehensive Information Technology LLC — XperTier
Email: info@xpertier.com
Website: xpertier.com